Telehealth Terms of Service

Effective Date: February 17, 2025

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These “Telehealth Terms of Service” supplement the terms and conditions set forth in the RealCare Wellness terms of service, which more broadly govern your use of all of RealCare Wellness's Services.

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All capitalized terms not defined in these Telehealth Terms of Service have the respective meanings set forth in our Terms of Service. To the extent any provision of these Telehealth Terms of Service conflicts with any provision of our Terms of Service, these Telehealth Terms of Service will supersede the Terms of Service to the extent of the conflict only.

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Please read these Telehealth Terms of Service Carefully.  By engaging in telehealth services coordinated by RealCare Wellness, you are agreeing to these telehealth terms of service. You must also agree to the provider’s consent to treat and consent to electronic communication and acknowledge the receipt of privacy practices (found in the new patient paperwork), otherwise our providers will not be able to provide telehealth or virtual visit services to you.

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​1. INTRODUCTION TO TELEHEALTH SERVICES

Telehealth involves the delivery of healthcare using email, telephone and other information technology-enabled means between a healthcare provider and a patient who are not in the same physical location and may include care involving diagnosis and treatment and other follow-up clinical care, including laboratory testing and prescription (“Telehealth Services”).  RealCare Wellness, LLC. (“RealCare Wellness”) customers have an opportunity to participate in Telehealth Services coordinated through RealCare Wellness and its service providers, subsidiaries, and affiliates.

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RealCare Wellness makes website features, and other products and services available to you when you visit the Site, use RealCare Wellness' telehealth-related products or services, interact with a Provider via our Site, or interact with or communicate through RealCare Wellness services. Providers on our Site may create and gather healthcare records and information, and we provide administrative support in connection with scheduling visits, payment for Telehealth Services, and communications between you and the Providers.

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General Information Available on the Site is Not Professional Advice. Telehealth Services are not for Emergency Situations.

TELEHEALTH SERVICES ARE NOT AN EMERGENCY-RESPONSE OR EMERGENCY-MONITORING SERVICE AND ANY PERSON WHO IS AWARE OF AN EMERGENCY SITUATION OR BELIEVES THAT A PERSON MAY BE AT RISK OF INJURY OR DEATH OR WHO MAY HARM THEMSELVES OR ANOTHER PERSON SHOULD DIAL “911” OR AN APPROPRIATE EMERGENCY RESPONDER. 

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Your Relationship with RealCare Wellness. RealCare Wellness provides medical services via secure virtual connection or telephone; Except as otherwise described in this section, materials available on the Site for Telehealth Services, including all data, information, text, graphics, links, and other material made available to you, are provided as a convenience to you. The information provided on the Site is for general informational and educational purposes only. Other than the personalized content sent to you directly by a Provider or the personalized advice a Provider offers verbally during a visit, you should not consider content on the Site to be the provision or practice of medical or professional healthcare advice and you should not use such content for diagnosis or treatment of any condition or symptom. 

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The decision to focus on diagnosis, treatment recommendations, or both, rests with you and the Provider; you are entering into a provider-patient relationship with RealCare Wellness. RealCare Wellness does not control, interfere with or otherwise influence the exercise of the Providers’ professional judgment in providing healthcare services. Each Provider is responsible for exercising their own professional judgment and complying with all requirements applicable to their profession and license.

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2. ELIGIBILITY, AVAILABILITY, AND APPROPRIATE USE OF TELEHEALTH SERVICES

Eligibility and Availability. Similar to RealCare Wellness’s other services, Telehealth Services offered through the Site are intended and only suitable for individuals 18 years of age and above. RealCare Wellness, and the Providers hereby disclaim all liability for use of Telehealth Services by individuals under the age of 18.  Additionally, specific age restrictions may apply based on clinical service and are subject to change.

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Telehealth Services are intended to be used by individuals located in the United States only.  Accordingly, you may only use Telehealth Services from a device located in the United States. Because Telehealth Services are subject to state regulations, certain offerings may not be available in every state or may change from time to time depending on applicable law. As of today, only Nevada, Idaho, New York, Colorado, Minnesota, Arizona, Utah, New Mexico, Illinois, Vermont, and Florida residents are eligible for this service. You should be located in one of these states at the time of your appointment.

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Agreeing to the Telehealth Terms of Service requirements does not guarantee that you will receive Telehealth Services; RealCare Wellness and the Providers each reserve the right to change or include new requirements as deemed appropriate in their sole discretion without providing notice to you with respect to offering and delivery of the Telehealth Service.

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Appropriate Use. You may not transfer or share your patient portal password with anyone or create more than one account or profile for use of Telehealth Services. You may not use anyone else’s account or profile at any time to access Telehealth Services. Creating more than one account or profile substantially limits our ability to coordinate appropriate care because we have no way of linking your various accounts or profiles, and no way of knowing that previous registrations relate to you. 

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You may not access or use, or attempt to access or use, Telehealth Services to take any action that could harm us or any third party, interfere with the operation of Telehealth Services or use Telehealth Services in violation of applicable laws.

 

3. PRIVACY

At RealCare Wellness, privacy is of the upmost importance, and we and the Providers understand the importance of confidentiality and privacy of your medical information. If you engage in the Telehealth Services, the Notice of Privacy Practices will govern privacy and security of information in your medical record.

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4. TERMINATION AND MODIFICATION

​We reserve the right, in our sole discretion, to make changes to or end access to Telehealth Services at any time and suspend use of Telehealth Services to anyone for any reason, including for violations of the Telehealth Terms of Service. Subject to applicable law, we reserve the right to maintain, delete or destroy all communications and materials posted or uploaded to the Site pursuant to the internal record retention and/or content destruction policies of RealCare Wellness or Provider, as applicable. 

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After any such termination, RealCare Wellness will have no further obligation to coordinate the Telehealth Services, except to the extent a Provider is obligated to provide you access to your health records or is required to provide you with continuing care under applicable legal, ethical and professional obligations to you.

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5. MOBILE ALERTS AND EMAIL COMMUNICATIONS

You agree that RealCare Wellness, and the Providers, and their respective subsidiaries, and representatives, may contact you by email, telephone or text messages at any of the phone numbers provided by you or on your behalf in connection with your account, including for marketing purposes where permitted by law. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services. 

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You further acknowledge that we may call or text you without your prior express consent for the purpose of delivering healthcare-related messages. There is no charge from us for this service, but your service provider’s message and data rates may apply. 

You also understand that you may opt out of receiving text messages from us at any time by replying “STOP” to any text message that you receive from us using the device that is receiving the messages. If you do not choose to opt out, we may contact you as outlined in the Consent for Electronic Communications.

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You understand that while RealCare Wellness takes the privacy and the security of your health and other sensitive information very seriously, RealCare Wellness cannot guarantee the transmission of information over the internet and mobile networks is fully secure. Text messages and emails that you send to or receive from RealCare Wellness are not encrypted, which means that it is possible they may be intercepted by third parties. You should not text or email health or other sensitive information. If you choose to send or receive information about your health or any other sensitive information by text message or email, you do so at your own risk.

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6. PAYMENT

Cash-pay (no insurance is accepted). Neither Hormones by RealCare Wellness nor the Providers accept commercial health insurance plans, nor are they in-network with any commercial health insurance plans, or enrolled with federal or state healthcare programs, such as Medicare and Medicaid. By choosing to use the Telehealth Services, you are specifically choosing to obtain products and services on a cash-pay basis. 

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Notice of Financial Responsibility. You are solely responsible for the costs of any Telehealth Services or products provided to you.  You understand and agree that you are responsible for all fees due to receive Telehealth Services, including any fees charged by the Providers or organizations, including any third parties, that provide services to you in connection with the Telehealth Services. RealCare Wellness will collect the payment to Providers, that provide services to you, on their behalf. RealCare Wellness and/or the Providers or organizations, including pharmacy services, have no obligation to provide any Telehealth Services unless and until full payment has been received and/or verified. 

No Refunds. Please see the membership agreement in the new patient paperwork.

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7. LABORATORY SERVICES

If you receive approval for a laboratory test from a Provider, you give us consent to disclose to the relevant laboratory certain Personal Information (such as your name and date of birth) and your Sample Information so that you may receive the laboratory services. The laboratory may retain your Sample Information and results subject to applicable law.

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8. PHARMACY SERVICES

If you receive a prescription from a Provider, you will choose to have your prescription fulfilled through the pharmacy of your choice when prompted during your use of the Telehealth Services, including presciption of GLP-1 (tizepatide and semaglutide). If you don't have information to where your GLP-1 prescription will be sent over, the RealCare Wellness will locate a compounding pharmacy that has the presumed availability. Moreover, you give us consent to disclose to the relevant pharmacy all information provided by you, health care records, and other applicable health care information and personal information (such as your name, location and demographic information) so that you may receive pharmacy services. Prescriptions may not be delivered in child-proof packaging and must be kept out of the reach of children.

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9. THIRD-PARTY GOODS AND SERVICES

Parties other than RealCare Wellness, including labs, pharmacies and Providers, may provide services or sell products through RealCare Wellness (collectively, “Third-Party Good and Services”). Your use of any Third-Party Goods and any interactions with Third Parties, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such use or interactions, are solely between you and such Third Parties. You should read the terms and conditions, including privacy policies, of any third parties to understand the terms governing your use of their services or products.

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10. SOCIAL MEDIA

As part of the functionality of the Site, you may link your account with online accounts you have with third-party service providers (each such account, a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the Site, or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.

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You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account.

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By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account.

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Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Site.

Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Site. You will have the ability to disable the connection between your account on the Site and your Third-Party Accounts at any time.

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PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS.

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We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content.

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You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Site.

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You can deactivate the connection between the Site and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

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11. SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

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You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

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12. MISCELLANEOUS

These Terms and Conditions and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.

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These Terms and Conditions operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

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If any provision or part of a provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.

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There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them.

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You hereby waive any and all defenses you may have based on the electronic form of these Terms and Conditions and the lack of signing by the parties hereto to execute these Terms and Conditions.

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CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please email us at

info@realcarewellness.com or fax us at (702) 442-4665. You can also mail us at:

RealCare Wellness LLC
732 S 6TH ST #8014
LAS VEGAS, NV, 89101, USA